Equipment Repair
China has established a well-developed after-sales service system. The company boasts a strong local after-sales service team, dedicated to providing customers with professional local technical support services and solving problems that arise during customers' use of the instruments. Meanwhile, the company maintains a local consumables and spare parts warehouse worth over 500,000 US dollars to accelerate the response speed of after-sales services. Our technical engineers and product application engineers regularly summarize the common problems and solutions encountered by users in the process of using the instruments, compiling them into standard documents. They also accumulate experience and supplement and improve years of accumulated technical experience into these documents, aiming to provide users with maximum convenience. "Not only providing advanced products, but also advanced after-sales services" is the service philosophy that FirstNano China firmly adheres to, and it is also an important reason why more and more customers choose China.
After-sales support site
Equipment maintenance appointment form
Training and communication
For the equipment sold in China, our installation engineers will provide users with detailed on-site training on local practical operations and applications at the installation site.
We also encourage you to participate in our regular user training courses or user exchange meetings. In the training courses or exchange meetings, we will collect common experimental operation questions from users and provide detailed answers. At the same time, we will invite senior users to share their experiences.
In addition to local technical support and training, you can also choose to receive more detailed original factory training at the manufacturer's headquarters.
You can click "Recent Training Updates" at the bottom of the page to view and participate in recent training, or call us to express your training needs and we will actively respond.
